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İstanbul, Türkiye

Technical support and care

Technical support in Istanbul runs for an installed server, network, camera or computer after a written scope exists.

Support is not a promise about faults. Ekse Bilisim Software keeps the time after installation for IT work, from its address in Esenyurt. The response window and the place to visit exist only in the agreement or the quote.

The related installations are on IT services. If software care is a separate conversation, see sales and support.

Visual narrative

Solution layers

Sample image: corporate meeting environment (demo)
01

Backup check

When backup is in the scope, it is looked at on the written cycle.

Sample image: digital workstation desk (demo)
02

Updates

Updates of the written systems are planned in a window that does not cut the work.

Process

Support process

  1. Scope

    Which devices are in support is written on a list.

  2. A window

    The care hour stays in the quote or the agreement. This page states no hour.

  3. A record

    A fault or a request arrives by the form or in writing.

  4. Close

    The work done is left with the business as a short note.

Scope

01

A live installation

Businesses whose server, network, camera or computer installation is already done.

02

Small upkeep

Backup checks, updates and user changes that were written as work.

03

A fault note

Teams that want a record opened when something stops.

Technical areas

Backup check

When backup is in the scope, it is looked at on the written cycle.

Updates

Updates of the written systems are planned in a window that does not cut the work.

A fault record

The symptom, the device and the time are noted. A record can also open from the request in the panel.

What it changes for the business

A backup that is not forgotten

When the check is written, whether the copy is there does not stay blank.

One note

A fault does not disappear on the phone. It is written down.

A bounded job

An installation outside the scope is not treated as already done under the name of support.

How the work proceeds

  1. 01

    Scope

    Which devices are in support is written on a list.

  2. 02

    A window

    The care hour stays in the quote or the agreement. This page states no hour.

  3. 03

    A record

    A fault or a request arrives by the form or in writing.

  4. 04

    Close

    The work done is left with the business as a short note.

Request a quote

The site, the current setup and the expectation are written in this form. The place of work and the duration are settled in the quote.

Frequently asked questions

Is on-site support always included?

No. A visit depends on the place and the scope written in the quote. There is no district list on this page.

How fast is the reply?

No duration is published. The response window is agreed in the written scope.

Can it be outside Esenyurt?

The studio is in Esenyurt. A visit to another address is written separately in the quote.