Backups, small content support and technical updates continue as planned care.
Visual showcase
Delivery visuals
Visual narrative
Solution layers
01
Website
The corporate site and CMS panel can enter care scope.
02
Custom software
Version tracking runs for applications delivered by Ekse.
Process
Delivery diagram
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Inventory
Live version, plugins and hosting details are collected.
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Backup test
A restore trial from backup runs in the first month.
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Monthly summary
Applied updates and requests are summarised.
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Escalation
Out-of-scope development becomes a separate quote topic.
Engagement scope
Backup
How often files and the database are copied, and where copies sit, is written down.
Security updates
Core, package and plugin updates run in a planned window.
Small content
Monthly limits for text and image changes are stated in the quote.
Monitoring
Basic uptime or error notification channels are named in scope.
Business outcomes
Planned work
The update window is written in advance. Surprise downtime is reduced.
A record
Each action stays as a short note in the panel or ticket.
Flexible scope
Monthly hours or item limits are clarified in the quote.
How delivery proceeds
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01
Inventory
Live version, plugins and hosting details are collected.
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02
Backup test
A restore trial from backup runs in the first month.
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03
Monthly summary
Applied updates and requests are summarised.
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04
Escalation
Out-of-scope development becomes a separate quote topic.
Request a quote
Send the scope with this form. Price and package limits are settled in a written quote.
Ekse Bilisim & Software
Care and support
Send the scope with this form. Price and package limits are settled in a written quote.
Frequently asked questions
Is support 24/7?
No. The response model is written in the quote. This page is not an SLA text.
Does Logo software enter care scope?
Logo product support sits under the separate sales and support heading. Web care is a different scope.
Where do backups sit?
Storage place and retention are named in the quote.
Is there a limit on content changes?
Monthly counts or hours for small text updates are written in the quote.
Must the server be at Ekse?
No. Access and responsibility limits are clarified in the quote.
Contract length?
Minimum term and cancellation sit in the quote or agreement.
